Seeking a position as System Consultant or Manager, which provides opportunities for advancement while allowing me to utilize my experience.

More than two years experience in group management in call center.

More than nine years experience in project and technical account management.

Broad knowledge of banking and telecomm industries.

More than two years experience of system analysis to enhance efficiency of business.

Solid knowledge of programming, system transfer and technical support to system management groups.

Goal oriented working attitude, strong leadership and good communication skills.

JOB EXPERIENCE:

Dec.1998 - Sep.2001 　

Supervisor, Client Care Department

Reported to Manager with responsibility for managing staff of 19.

● Managed technical support team in Call Center and service planning team; responsible for goal set-up, performance measurement, evaluation, task planning, scheduling and interdepartmental coordination.

● Interviewed job candidates for a technical support engineer position.

● Launched extended warranty service programs.

● Negotiated contracts with service vender.

● Launched Fee-based support service and managed service team.

● Directed a Web Auction project (received “The President’s Award”).

XXXX Computer K.K. / Nihon XXXX Computers K.K.

Assistant Manager, System Department

Report to Manager with responsibility for technical account management.

● Managed banking and telecomm industry projects as a project leader; responsible for task planning, scheduling and manpower assignments.

● Responsible for troubleshooting software and notify global venders on how to correct software problem

●     Directed a Call Center System project (received “Team

Spirit Award” from the president).

● Trained new personnel in technical account management.

System Engineer, Sales Planning Department

● Enhanced efficiency of customer’s business through their business system analysis.

● Planned new solution systems for the banking industry.

XXXX Information K.K.

Programmer, Information Processing Department

● Provided programming, system transfer, and technical support to the system management group.

Computer Languages: COBOL, C, SQL, VB

Computers: NEC Acos, Tandem Server, Indy, Sun, Win95/98, Microsoft office TOEIC 730, 2002

Communication skill training, 1994

Examination of Data-Processing Technicians for Programmer, 2nd Class, 1987

EDUCATION:

Graduated in Intercultural Management Program, 2002

JAIMS (Japan-America Institute of Management Science) – Hawaii, U.S.A.

Completed program in: Communication Skills, Negotiation, Leadership, E-commerce,

　International Business, Business Presentation, Accounting, Global Marketing,

　Entrepreneurship, Managing Human Resources, Information Technology Strategies

Completed intern at JapanWorks, LLC – Utah, U.S.A.

　Reported to Partner with responsibility for: research Japanese prospective partners
　and competitors of client, Coordinated meeting with Japanese prospective partners.

Bachelor of Economics, International Banking, 1986

XXXX University , Japan